Situation

Konica Minolta device freezes during printing of a job from YSoft SafeQ 6 (secure or direct queue). Even after a longer period of time, the device functionality is not restored.

Possible cause

User sends a job to the secure queue and then releases the job on a device. In the process of printing the job, the user's computer goes to sleep or hibernation mode. The job transfer is interrupted which causes the device to freeze.

Frequency

A very rare situation.

Solution

The only immediate solution is to restart the device.

The devices behave differently in this situation, depending on the firmware. If you are experiencing this issue, try updating the firmware, in some cases, it can help to avoid this problem in future.