I want to upgrade to YSoft SafeQ 6 from YSoft SafeQ 5

Use the checkboxes below to verify the feasibility of the upgrade, as well as the most notable prerequisites.

Known limitations

• See known limitations paragraph in the Release Notes documents for unsupported features and functionalities. If found, then UPGRAD ING IS NOT SUPPORTED

Unsupported configuration

• Charging and Quotas are used – AUTOMATIC UPGRADING IS NOT SUPPORTED

YSoft SafeQ Payment System is not automatically upgradeable at the moment. When the YSoft SafeQ Payment System is a part of the YSoft SafeQ 5 system, a special manual upgrade must be provided. Contact your Y Soft Regional Sales Manager for additional information.

• YSoft SafeQ Mobile Print Server installed – AUTOMATIC UPGRADING IS NOT SUPPORTED

YSoft SafeQ Mobile Print System is not automatically upgradeable at the moment. However, when the Mobile Print Server is a part of the YSoft SafeQ 5 system, an automated upgrade of other components is still available. If needed, a possible workaround is to install the YSoft SafeQ Mobile Print Server and configure it during the installation manually.

• A customization is installed and used by the customer – AUTOMATIC UPGRADING IS NOT SUPPORTED

Contact your Y Soft Regional Sales Manager to verify the possibility of updating the customization to be compatible with YSoft SafeQ 6.

• YSoft SafeQ Terminal Professional v3.5 is used to support the scanning functionality – UPGRADING IS NOT SUPPORTED

Terminal Professional v3.5 does not support scan workflows. However, print and copy functionality is fully supported.

Prerequisites

• An existing installation of YSoft SafeQ 5 updated to the latest available version (the last available MU).

• Ensuring the new YSoft SafeQ 6 license is available and the new product could be properly licensed.

  Please note, only customers with valid Software Support are entitled to make the upgrade.

• There is a backup of the current YSoft SafeQ 5 installation, mainly these parts:

• Database

• Configuration, see article CML configuration backup page from YSoft SafeQ 5 documentation.

• In the case of SQL Server with a dedicated database used with YSoft SafeQ 5, the database must exist on the same database machine as the future YSoft SafeQ 6 database.

• The appropriate procedure is prepared based on the architecture, see Upgrade from YSoft SafeQ 5 to YSoft SafeQ 6 - MU8 and later (guidepost).

I want to upgrade to YSoft SafeQ 6 from YSoft SafeQ 4

A direct upgrade from YSoft SafeQ 4 to YSoft SafeQ 6 is not supported. Therefore, a migration over YSoft SafeQ 5 has to be performed. See the most notable prerequisites and tasks related to upgrading to YSoft SafeQ 5. Then follow the procedure for upgrading to YSoft SafeQ 6.

Unsupported configuration

• A customization is installed and used by the customer - AUTOMATIC UPGRADING IS NOT SUPPORTED

Contact your dedicated Regional Sales Manager to verify the possibility of updating the customization to be compatible with YSoft SafeQ 6.

Prerequisites

• A license upgrade from YSoft SafeQ 4 to YSoft SafeQ 5 is requested and properly fulfilled.

  We recommend requesting the license upgrade at least three weeks before the actual upgrade. Once the request is processed, the YSoft SafeQ 4 license will be converted into a YSoft SafeQ 5 license. To request the license upgrade, kindly contact [email protected] and include the Support ID of your current YSoft SafeQ 4 license in the request. Once your request is validated, you will receive a new activation key, and you can proceed with the upgrade.

For updating to the latest service release of YSoft SafeQ 4, it is not required that the installation is re-activated instead after the installation of the update has finished to proceed with the upgrade to YSoft SafeQ 5.

• Toshiba devices have to be deleted before upgrading and created again after upgrading is complete.

• If you want to keep print jobs, copy the content from the YSoft SafeQ 4 spool folder (e.g., c:\SafeQ4\server\spool\) into YSoft SafeQ 5 (e.g., c:\SafeQ5\server\spool\).

• If you want to keep custom firmware update files, copy the content from the YSoft SafeQ update folder (e.g., c:\SafeQ4\server\update\) into YSoft SafeQ 5 (e.g., c:\SafeQ5\server\update\).

• Rules for Rule-based Engine are not automatically migrated, they have to be created again or the rools.drl file should be copied from the YSoft SafeQ 4 directory (e.g., c:\SafeQ4\conf\) into YSoft SafeQ 5 (e.g., c:\SafeQ5\conf\).

To be performed after upgrading

• Check if the settings of the embedded terminals are correct. If necessary, correct these settings before use.

• All embedded devices have to be reinstalled.

• Upgrade Terminal Professional firmware, if necessary.

• Rules for Rule-based Engine are not automatically migrated. They have to be created again or the rools.drl file should be copied from the YSoft SafeQ 4 directory (e.g., c:\SafeQ4\conf\) into YSoft SafeQ 5 (e.g., c:\SafeQ5\conf\).