Terminal Server

Known Limitations

  • Cryptographic protocol TLS 1.0 and its predecessor SSLv3 are supported. MFDs with TLS 1.1 or TLS 1.2 only will not work. It should be fixed in the Mono 4.6.0 release. See http://www.mono-project.com/docs/about-mono/releases/4.6.0/.

  • Administrators cannot change the SSL server certificate.

  • All used ports must be above 1024.

  • Double-byte support for job names is not available.

MFD Installation Failure Due to SSL/TLS Configuration

Known Affected Devices

  • Fuji Xerox ApeosPort-IV C2270

  • All MFDs that require only TLS 1.1 or TLS 1.2

SSL/TLS Installation Failure Workaround

A workaround can be applied to devices that do not require secure communication only and can communicate via HTTP instead of HTTPS protocol.

  1. Go to Management and log in as an administrator.

  2. Go to System > Configuration.

  3. Click the Expert button in the top right-hand corner.

  4. Enter Secured Terminal Server connections into the search input.

  5. Click the search button.

  6. Change Secured Terminal Server connections to Disabled.

  7. Save changes.
    images/download/attachments/160481519/dsssl.PNG

  8. Restart Spooler Controller and Terminal Server.

  9. Install the MFD that failed due to an SSL/TLS error.

Configuring the YSoft SafeQ Payment System API Timeout

It is recommended to increase the default timeout to eight seconds.

  1. Go to Management and log in as an administrator.

  2. Go to System > Configuration.

  3. Click the Expert button in the top right-hand corner.

  4. Enter Terminal Server connection timeout into the search input.

  5. Click the search button.

  6. Change Terminal Server connection timeout to 8.

  7. Save changes.

    images/download/attachments/160481519/timeout.png

  8. Restart all services mentioned in the confirm changes dialog.