Situation

Job title is not shown correctly in the YSoft SafeQ management interface (the encoding is wrong).

Possible cause

User creates a job with the name encoding different from the current system locale default and sends it to the YSoft SafeQ 6. The job title is shown incorrectly in the YSoft SafeQ management interface.

Example

A Russian user has his/her Windows operating system in English locale and prints a document in Russian (including the document's name). The default encoding in English Windows is unable to process azbuka letters, which causes the job title to be shown in a wrong way.

Solution

To have the job's name shown properly, the user has to change his/her system's locale. There is currently no other solution for jobs whose title encoding is incompatible with the system's one.The regression from YSoft SafeQ 5 is caused by a different approach to job retrieval from Windows Spooler. On the other hand, it allows the user to use v4 drivers (most of the latest ones), which were incompatible with YSoft SafeQ Client for SafeQ 5 and older.

How to change Windows locale

Open Region settings (either from Control Panel or by the Windows search function).
Select the Administrative tab and click Change system locale.
Select the required language.
Log-out or restart may be required to take effect.