Troubleshooting Billing Codes
Common Problems with Billing Codes
"Project" Tab Is Not Visible in the Admin Interface
You do not have a license with the "Project tracking" feature.
Billing Codes Are Not Visible When Printing from the Workstation Client
Check that billing codes are enabled. In System settings, "Enabling billing codes" should be set to "enabled".
A user must have at least two billing codes. When a user has just one billing code, it will automatically become the default billing code, and billing code selection will not display.
Listing and Displaying Billing Codes Is Too Slow
Check whether you have followed the guideline for creating billing codes.
Too Many "Orphaned" Billing Codes
The file that defines billing codes must also contain all billing codes up to the root. If there is no such path, then the importer will not be able to enter a billing code into the tree.
Wrong scenario - 600.7000 us unreachable:
format:prefix
500
;Master
600.7000
;Child
Correction:
format:prefix
500
;Master
600
;Second master
600.7000
;Child