Troubleshooting Billing Codes

Common Problems with Billing Codes

"Project" Tab Is Not Visible in the Admin Interface

You do not have a license with the "Project tracking" feature.

Billing Codes Are Not Visible When Printing from the Workstation Client

  1. Check that billing codes are enabled. In System settings, "Enabling billing codes" should be set to "enabled".

  2. A user must have at least two billing codes. When a user has just one billing code, it will automatically become the default billing code, and billing code selection will not display.

Listing and Displaying Billing Codes Is Too Slow

Check whether you have followed the guideline for creating billing codes.

Too Many "Orphaned" Billing Codes

The file that defines billing codes must also contain all billing codes up to the root. If there is no such path, then the importer will not be able to enter a billing code into the tree.

Wrong scenario - 600.7000 us unreachable:

format:prefix
500;Master
600.7000;Child

Correction:

format:prefix
500;Master
600;Second master
600.7000;Child