The print/copy operation may not stop immediately once the minimal balance has been reached. Depending on the device, there can be a small delay that allows users to overrun their balance by about four pages.

On some devices the copy operation may not stop immediately once the minimal balance has been reached if the user copies an original to multiple copies. The balance is checked only after all the copies are printed out (not after each paper is printed out). (I.e. If a user copies an original to 250 copies it could happen all the copies are printed out even if the user has balance only for 10 copies).

When the job is suspended due to insufficient funds, the following behavior differs depending on the supported OSA version.

• OSA version < 4.0 It is not possible to print, copy or scan on the device, unless the suspended job is manually deleted.

• OSA version ≥ 4.0 Suspended scan and copy jobs are automatically deleted; Print jobs are stopped and wait for user input (retry/delete).

On OSA version < 4.0 If more jobs are printed in one batch, it might happen that the following jobs are suspended even though the user has enough credit.

• The reason for this is that he quota calculation for the next job is done before the accounting information from the previous job is sent.

• The suspended jobs can be released on the "Limits" native screen. It is possible to select the suspended job there and re-check the limits. After confirmation, the job is released.

• A user should not print multiple jobs in one print batch (print all, print multiple selected jobs) to avoid possible suspended jobs. Jobs should be printed one after another with a break of about five seconds between printing the next one to reduce the probability of suspended jobs.